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i ordered a steam cleaner on 1/1/2013.id # 4956816125.the item was returned specifically in accordance with the return policy and procedures.

i was given ra# 021113vs493. i have yet to receive my refund. i wrote the company three times providing all necessary information including the ups shipping receipt. i phoned the company six times and emailed the company four times.

my return transction was well within their no risk 30 day money back guarantee. i incurred a return shipping charge of $47.58 . i could not be more upset with this company and their lack of response to my refund.

i will be submitting a complaint to their states attorney general if the refund is not recd.within 7 days of this posting.

Monetary Loss: $250.

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