Steam Cleaners Plus

I returned the product in the 30 day period. I was told my refund had been credited to my credit card. Over 15 business days later, my credit card company still has not received it yet, SteamCleaner Plus is not responding to my emails asking for proof of my refund. I looked them up on the Utah BBB and apparently this is standard practice for them. They are the only company I have ever seen where you have to send your review to their customer service department, no wonder why there are no bad reviews on the site, they don't post them

I bought my Vapor Storm Steam Cleaner on 8-29-12. I did receive it, but don’t remember the exact date. The box was pretty messed up and holes in it. I opened the box and looked at the unit…never took it out of the box, but did look at some of the pads and etc. I did notice that the unit had water drop stains on it. I never did get to use the Vapor Storm since I was having some health issues. I decided to return it and I wrote to SteamCleaners.com telling them I needed to return it. They did get back to me quickly with instructions on returning it. I followed the instructions and sent it back UPS and it got to them within the 30 days. They received the unit and I was to get a refund within 21 days. I wrote to them asking about my refund, since there was no credit on my Visa and they said they had sent me a check on Sept. 20th. They me to confirm my address and they would do a stop payment on the check and send me another one. I confirmed my address and etc. and nothing has been received from them. I have written frequently asking about the status and have had no reply since the Oct. 30th reply about the check. I am out $254.90, plus it cost me $19.53 to return the unit. I talked to my Visa customer service a week or so ago on another matter and casually asked them about this. I think I can go through them to see if they can do something. I also bought insurance through UPS when I returned it, but don’t know if I can go that way since I have a receipt where they did deliver the unit to Steam Cleaners Plus facility. From what I’ve read here from others re: Steam Cleaners Plus, I’m going to call my Credit Card Co. with an official complaint. Steam Cleaners Plus has the worst customer service. I have ordered many times online from many companies, but this is the worst! I would NOT recommend them to my worst enemy!

I ordered a steam-dart steam cleaner online from Steam Cleaners Plus. I received an e-mail stating that the item I ordered was out of stock but they would substitute a much nicer model (Vapor Steam) for the one I ordered. The one thing they didn't tell me is that it was a used item and the switch was broken on it. They knew just what they were sending me and when I received it I did not use it right away because my mother was diagnosed with cancer and I had to move it with her to take care of her. Once she passed away (two months later) I took the Vapor Steam out of the box and noticed it was used and the on/off switch was broken. I e-mailed customer service and they didn't have the courtesy to e-mail me back. BEWARE OF THIS COMPANY!!

These people are shameless thieves, ordered a $350.00 steam cleaner from these crooks, after a week of no email order confirmation i contacted them, of course their reply was: Me, Below is a copy of the email that was sent to you at the time of your order. We apologize if you did not receive it: Me, We have received your order for a SteamTitan. Thank you. Due to the extreme popularity of the SteamTitan and the very low sale price for which we are currently offering it, it is currently on backorder. Our shipment is expected to arrive in about three to four weeks. Your order will be shipped just as soon as our shipment arrives. Your card will be charged now if you chose to wait for our shipment to arrive so that you will be guaranteed that a unit will be reserved for you and will will be guaranteed to receive the current sale price even if the price goes up between now and the time your order is shipped. Or, if you prefer, we can cancel your order and email you when our shipment has arrived but you will not be guaranteed that a unit will be available for you and you will not receive the current sale price. Or, we can ship you a VaporStorm AND a Steam Vortex now. The value of these two units is $60 MORE than the value of the Steam Titan. Please just let us know which option you would prefer. Regards, SteamcleanersPlus Of course i never recieved email, so i canceled order, a week later i contacted them again to ask when my refund would show on my amex, their reply was "depending on your credit card company, it could take up to 10 days. This is a month later.... Still no refund, good thing i started a dispute with amex. These people should be arrested!!!!

I ORDERED VAPOR STEAM CLEANER ON APRIL 1. RECEIVED IT APRIL 13. IT IS NOT VAPOR STORM ON THE CLEANER,IT IS MAINLINE PRODUCTS, MADE IN CHINA. IT DOES NOT FIT TOGETHER EASILY AND WORKS TERRIBLE. I HAVE BEEN TRYING TO CONTACT THEM SINCE. PHONE CALLS GET ANSWERING MACHINE,NO RETURN CALLS. WEB SITE FOR RETURN NUMBER WILL NOT GIVE A SECURITY CODE TO TYPE. I CHECKED GOOGLE MAPS, THEIR ADDRESS IS STRIP MALL IN KAYSVILLE,UTAH. IT SHOWS A CASH ADVANCE STORE, WITH UPS NEXT DOOR. I SENT A REGISTERED LETTER ASKING FOR A RETURN NUMBER,STILL NO RESPONSE. I FEEL STEAMCLEANERS PLUS AND PARENT COMPANY A4ELEMENTS IS A TOTAL SCAM,STALLING UNTIL YOU 30 DAY RETURN WINDOW RUNS OUT. I AM NOW WORKING WITH VISA, WHO INSTRUCTED ME TO PACK UP CLEANER WITH DUPLICATES OF EVERYTHING I HAVE DONE,AND RETURN IT BEFORE 30 DAYS RUN OUT. THIS COMPANY SHOULD BE INVESTIGATED BY SOMEONE LIKE DATELINE.

I've been waiting 4 months for product from this company and communication from them has been inconsistent and unprofessional. (I'm being nice.) I ordered from them in March, heard nothing for over a month. When I wrote telling them I was getting nervous, they responded snippily, suggesting that they had been sending me status updates (thus implying that I had either missed them or was lying by claiming to have never seen them, right?) and that my steamer should arrive within three weeks. Yeeahh, two months later and no contact so I wrote to them. No response. Finally this morning I flipped out and wrote threatening to file a fraud claim with PayPal. Surprise, surprise, they responded within a couple of hours. Again though, the tone was *** They've promised shipping by Wednesday, but I'll believe it when I see it. Right now it appears that I am going to be out $350. But hey, at least I got a giant headache out of it. Avoid this company. Seriously.